Terms and conditions
TERMS AND CONDITIONS
1. Service Provider Information
Service Provider: G&B Hosszúrét Kft.
Registered Office: 1022 Budapest, Eszter utca 7/A, 3rd Floor, Door 1, Hungary
Tax Number: 25910566-2-41
Managing Director: Fazakas Gergely
Phone: +36 70 334 1240
E-mail: info@grandslampanzio.hu
Website: www.grandslampanzio.hu
NTAK Registration Number: PA25120455
The accommodation operated by the Service Provider is:
Grand Slam Panzió
2. Scope of the Terms and Conditions
These Terms and Conditions apply to all accommodation services provided by Grand Slam Panzió.
By completing a reservation, the Guest acknowledges that they have read, understood, and accepted these Terms and Conditions.
3. Reservations
A reservation becomes valid upon written confirmation by the Service Provider.
The Service Provider reserves the right to request a deposit or full prepayment of the accommodation fee.
Guests are required to provide accurate and truthful information during the booking process.
4. Prices
Prices displayed on the website and in quotations are stated in Hungarian Forints (HUF) or Euros (EUR).
The displayed prices include 5% VAT and 4% local tourism tax.
For confirmed reservations, the price stated in the reservation confirmation shall apply.
5. Payment Terms
Payments may be made by cash, bank transfer, or credit/debit card.
Payment details will be specified in the reservation confirmation.
6. Cancellation Policy
Reservations may be cancelled free of charge up to 7 days before the arrival date.
Cancellations are only valid if submitted in writing to: info@grandslampanzio.hu
For cancellations made within 7 days prior to arrival, or in the event of a no-show, the full reservation amount is payable.
The effective cancellation date is the date on which the cancellation email is received.
If the Guest does not check in by 10:00 PM on the arrival date and has not informed the accommodation of a late arrival, the Service Provider reserves the right to cancel the reservation.
7. Check-in and Check-out
Check-in: From 3:00 PM
Check-out: Until 10:00 AM
Early check-in and late check-out are only possible upon prior arrangement and subject to availability.
8. Processing of Guest Data
The accommodation processes personal data in accordance with applicable Hungarian and European Union legislation.
The accommodation fulfills its legal obligations towards the National Tourism Data Supply Centre (NTAK) and the Closed Guest Information Database (VIZA).
Further details regarding data processing are set out in the Privacy Policy.
9. House Rules
Please refer to the House Rules available at:
https://www.grandslampanzio.hu/hazirend/
10. Damages and Extraordinary Cleaning
Guests are fully liable for any damage caused by themselves or persons accompanying them.
The Service Provider reserves the right to charge an additional cleaning fee in cases where the accommodation requires cleaning beyond normal use.
11. Refusal of Service
The Service Provider reserves the right to refuse service or require a Guest to leave the premises if the Guest:
behaves aggressively,
is under the influence of alcohol or other substances,
threatens staff or other guests,
violates the House Rules,
disturbs the peace and comfort of other guests.
In such cases, any fees already paid are non-refundable.
12. Parking
Parking facilities may be used at the Guest's own risk.
The Service Provider accepts no responsibility for vehicles parked on the property or for valuables left inside them.
13. Valuables and Lost Property
The Service Provider accepts no liability for money, jewelry, electronic devices, or other valuables left unattended in guest rooms or elsewhere on the property.
Lost property will be retained for 30 days. Items not claimed within this period may be disposed of or donated.
14. Technical Services
The Service Provider is not responsible for temporary interruptions to internet access, television services, electricity, water supply, or any other utility services beyond its control.
15. Video Surveillance
For security and property protection purposes, video surveillance cameras may operate in the common areas of the accommodation.
Further details regarding the processing of surveillance footage are set out in the Privacy Policy.
16. Force Majeure
The Service Provider shall not be liable for damages or service interruptions caused by events beyond its reasonable control, including but not limited to:
natural disasters,
fire,
power outages,
water supply failures,
utility service interruptions,
public health restrictions,
acts of war,
governmental or administrative measures.
17. Complaints
Guests may submit complaints using the following contact details:
E-mail: info@grandslampanzio.hu
The Service Provider will investigate and respond to complaints in accordance with applicable legal requirements.
18. Final Provisions
These Terms and Conditions shall be governed by and construed in accordance with the laws of Hungary.
The Service Provider reserves the right to amend these Terms and Conditions at any time.
The current version is continuously available on the website:
www.grandslampanzio.hu
Effective Date: June 1, 2026.